About this program

Protection when you are most vulnerable. Our services monitor a variety of channels to provide comprehensive protection.  If you become a victim of identity theft, we work to resolve it. Experian® will do the work to help recover your financial  losses and restore your credit file. Protection at no cost to you. Our identity restoration services are available to you free as an eligible member.

Experian IdentityWorks

 

Experian IdentityWorks offers more protection and the option to enroll at any time — also at no cost to you.
Once you enroll in IdentityWorks, you will have access to:

  • Experian credit report at signup: See what information is associated with your credit file*.
  • Credit Monitoring: Actively monitors your Experian credit file for indicators of identity theft.
  • Internet Surveillance: Technology searches the web, chat rooms & bulletin boards 24/7 to identify trading or selling of your personal information on the Dark Web.
  • Identity Restoration: Identity Restoration Specialists are immediately available to help you address credit and non-credit related identity theft.
  • Up to $1 Million Identity Theft Insurance**: Provides coverage for certain costs and unauthorized electronic fund transfers.
  • Lost Wallet: Assistance with canceling/replacing lost or stolen credit, debit, and medical cards.
  • Child Monitoring: For up to 10 children up to 18 years old, Internet Surveillance and monitoring to determine whether enrolled minors in your household have an Experian credit file are available. Also included are Identity Restoration and up to $1M Identity Theft Insurance**.
  • Experian IdentityWorks ExtendCARETM: You receive the same high-level of Identity
    Restoration support even after your Experian IdentityWorks membership has expired.

 

Enrollment is required.
Members must provide their personal information to enroll online or via phone. To start monitoring your
personal information, please follow the steps below:

  1. Visit the Experian IdentityWorks website to enroll: www.experianidworks.com/highmark
  2. Click “Get Started” and enter code: HIGHMARK26
  3. Complete the enrollment process.


How Experian Identity Restoration Works
If you become a victim of identity theft, a dedicated Identity Restoration Specialist from Experian will act as
your guide and advocate from start to finish by initiating the dispute process and help ensure that your identity
returns to its pre-identity theft state***.
If you have questions about protecting your identity or if you suspect that your identity has been stolen:

  1. Call the Experian customer support team at 1-866-584-9479
  2. Provide the engagement number B151527 


* Offline members will be eligible to call for additional reports quarterly after enrolling.
**The Identity Theft Insurance is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company.
Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions.
***You may be asked to provide a limited power of attorney to facilitate any Identity Restoration related work on your behalf.